General enquiries

Visit our frequently asked questions where you might find some answers to your query.


We're aware that some of our supporters are facing issues in contacting us on our 1300 361 288 and 02 9262 5377 numbers. This is due to recent increased demands on the telecommunication networks.

The best way to contact us right now is via email at

Our Donor Care team will get back to you as soon as possible.

We do apologise for any inconvenience.

Street Address
Level 8, 120 Sussex Street
Sydney NSW 2000

Postal Address
Reply Paid 428
QUEEN VICTORIA BUILDING NSW 1230 (no stamp required)

Hours of operation
Monday to Friday, 9am to 5pm AEST

Update your donor details
To change your address, phone, email address or bank details please use our update details form, including your Donor ID if possible.

Media enquiries
Please direct any media enquiries to our press team:
Head of Communications & Public Affairs, Matt Levinson:
Public Relations Lead, Jasmine Turvey:

After hours media enquiries: +61 (0) 498 998 018

Enquiry Form

Please check the following fields for errors.

Confirm email


I have read and understood the privacy statement

*required fields

I have read and understood the privacy statement.

Please send me regular emails about the work of UNHCR and how I can be involved

Please tick the above checkbox.

Thanks for your enquiry. We'll be in touch shortly

Share this:

facebook twitter

You can help

Make a donation

Every donation makes a real and lasting difference in the lives of refugees.

Organise a fundraiser

Host a bake sale, climb a mountain or do a fun run to raise funds for vital aid.